Leadership Team & Key Contacts

Communication Guidance

The purpose of this structure is to aid parents / carers to communicate with the appropriate person at Rickmansworth School in the appropriate time frame.

Where there are more general opinions or ideas you wish to share we have regular Parent Panel meetings half termly; these meetings are scheduled on the School calendar.

If you have a specific issue about your child's academic progress please contact the Head of the relevant Faculty.

If it is a pastoral issue about your child please direct it to the appropriate Director of Learning / Head of Sixth Form.

Immediate responses to emails and meeting requests should not be expected. This is not being discourteous, it is because staff are teaching or involved in other aspects of their work during set periods of the day.  In order for your enquiry to be addressed effectively we have implemented the procedures below:

• Receipt of an email will be acknowledged within 48 hours (2 working days when the School is open to students) during term time, but not over a weekend.
• When more time is required and the parent has been initially informed, staff will respond within five working school days.
• If a member of staff is not able to deal with the email directly then they will pass it on to the most appropriate person.
• Staff are not to be expected to monitor or respond to emails outside of their normal working hours, including weekends and published school holidays.  
• Parental meeting requests with staff must be made in advance and unannounced requests for staff meetings will not be agreed.  Instead a meeting will be scheduled within 48 hours (2 working days when the School is open to students).  This protocol will not apply to a safeguarding concern.
• Parental appointments with staff will not exceed 30 minutes unless previously agreed.